Open Hours
24/7
Mobile Service

Privacy & Data Protection Policy

Last Updated: May 2025

KeyCrafters is committed to protecting your privacy and handling your personal data responsibly, transparently, and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant privacy legislation.


1. Who We Are

KeyCrafters (“we”, “our”, “us”) is a UK-based auto locksmith company. This policy explains how we collect, store, use, and protect your personal information when you use our services or visit our website.


2. What Information We Collect

We collect only the data necessary to provide our services safely and legally:

  • Personal contact details: Name, address, telephone number, email address
  • Vehicle information: Make, model, registration number, VIN
  • Proof of ownership: Including ID documents, V5C/logbook, insurance or similar
  • Website usage data: IP address, browser type, pages visited (via cookies – see Section 7)

We do not knowingly collect data from children or anyone under 18.


3. Lawful Basis for Processing

We collect and process your data on the following legal grounds:

  • Performance of a contract: To provide locksmith services and communicate with you
  • Legal obligation: To verify ownership and prevent theft or fraud
  • Legitimate interests: For administrative records, safety checks, and fraud prevention
  • Consent: Where required, such as for email communication or cookies (see Section 7)

4. How We Use Your Information

Your information is used solely for:

  • Providing and managing locksmith services
  • Verifying vehicle ownership and authorisation
  • Communicating with you about appointments and services
  • Generating invoices and job records
  • Responding to your queries or requests
  • Complying with legal requirements

5. Data Storage and Retention

We take appropriate technical and organisational measures to secure your data.

  • Digital records (e.g. job cards and invoices) are stored on secure, access-controlled cloud storage with encryption.
  • Physical documents (e.g. ID copies) are securely destroyed once no longer required.
  • We retain your data only for as long as legally necessary (typically 6 years for accounting purposes, and shorter for ID documents used to verify ownership).

6. Key & Security Code Handling

  • We do not retain immobiliser codes, key cut codes, or any vehicle security data beyond the duration of the job.
  • No additional keys will be made without the vehicle owner’s explicit written consent.
  • We do not clone, program, or supply keys to any person unable to prove legal ownership or authorisation.

7. Cookies and Website Usage

Our website may use cookies to improve your experience and collect anonymised analytics data.

Types of cookies we may use:

  • Essential cookies: Necessary for website functionality
  • Analytics cookies: Help us understand site usage (e.g. via Google Analytics)
  • Consent cookies: Track your cookie preferences

You can manage or disable cookies via your browser settings. We will always request your consent for any non-essential cookies.


8. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you
  • Rectify any inaccurate or incomplete information
  • Request erasure of your personal data (where legally permissible)
  • Restrict or object to our processing of your data in some circumstances
  • Data portability, where applicable
  • Lodge a complaint with the Information Commissioner’s Office (ICO):
    www.ico.org.uk

To exercise any of these rights, please contact us via the details below.


9. Sharing Your Data

We do not sell, rent, or share your data with any third parties for marketing or unrelated purposes.

We may share your data with trusted service providers (e.g. cloud storage providers or accounting tools), solely for business operations and only under strict confidentiality and data protection agreements.


10. Contacting Us

If you have any questions about this policy, or you wish to exercise your data rights, please contact:

KeyCrafters
Email: [info@keycrafters.co.uk]
Phone: 01388 345336


11. Policy Updates

This Privacy Policy may be updated from time to time. The most recent version will always be available on our website. By continuing to use our services, you agree to the terms of this policy.