Our 12-month warranty,
in plain English.

1. What the warranty covers

The Key Crafters warranty covers defects in workmanship and in the key, remote or fob we have supplied. If something we made or programmed stops working through no fault of the customer or the vehicle, we will repair or replace it free of charge — subject to the terms below.

Typical things we cover

• A cut key blade that breaks, snaps or wears out under normal use within the warranty period.
• A programmed transponder or remote that loses synchronisation with the vehicle through no customer fault.
• A refurbished remote shell that develops a fault in its buttons, housing or cut blade under normal use.
• A cloned or programmed module (ECU, BSI/BCM, FRM, gearbox module, steering lock, etc.) that fails to operate correctly as a direct result of our work.

2. Warranty period

Cover lasts 12 months from the date the work was carried out. The job date on your invoice or receipt is the start date. Cover ends automatically 12 months after that date and cannot be extended.

If a warranty repair is carried out, the original warranty end date remains the same — a repair does not restart the 12-month clock.

3. Warranty service area

Key Crafters is a mobile auto-locksmith business based in Crook, County Durham. We carry out warranty repairs free of charge within 5 miles of the address where the original work was performed (typically the customer's home or business address recorded on the invoice).

Distance is measured as the driving distance between the original install address on file and the location the customer is requesting the warranty repair at. We use Google Maps' standard driving route to calculate it.

4. Travel surcharges outside the warranty area

If you need a warranty repair carried out at a location more than 5 miles from your original install address, the parts and labour remain free — but a flat travel surcharge applies to cover fuel and time. The surcharge band is determined by the driving distance from your original install address to your current location.

How the bands work

• Surcharges are flat per band, not cumulative. A job at 25 miles is £100, not £80 + £100.
• If your current location is more than 40 miles from the original install address, the vehicle must be brought back to within the warranty area for service. If you specifically need us to attend at your current location, a £150 surcharge applies and we will quote any additional time or overnight costs separately for agreement before we travel.
• Surcharges are due on the day, payable by card or bank transfer, before or at the time of the repair.
• If the issue turns out not to be covered by warranty once we attend (see section 5), the surcharge is non-refundable and a standard call-out and repair fee will be quoted.

5. What isn't covered

The warranty covers our workmanship and the parts we supplied. It does not cover items outside our control. The following are not covered:

Batteries

Coin-cell batteries (CR2032, CR2025, CR2450 and similar) are not covered under warranty. They are a consumable item, are widely available at supermarkets, hardware shops and online for a few pounds, and can be changed by the owner in under a minute. If your remote stops working and a fresh battery brings it back to life, that is the expected behaviour.

Accidental damage, drops and water damage

Damage caused by dropping the key or fob, running it through a washing machine, immersion in water, crushing, chewing (by pets or children), exposure to extreme heat, paint, solvents or any other physical or environmental damage is not covered.

Loss or theft of the key

If the new key or remote is lost, stolen, misplaced or otherwise no longer in your possession, that is not a warranty matter. We are happy to cut and programme a replacement, but it will be quoted as a new job (spare key, or all-keys-lost if applicable).

Vehicle-side faults

Faults that originate from the vehicle itself — including but not limited to ignition barrel failure, BCM/BSI failure, immobiliser failure, wiring faults, ECU failure not caused by our work, dead vehicle battery, alternator faults, CAN bus issues, and software faults from the manufacturer — are not covered. Where a vehicle-side fault is suspected, we will diagnose and quote the repair separately.

Third-party tampering or unauthorised reprogramming

If any other locksmith, garage, dealer, tuner, or third party has worked on the key, immobiliser, ECU, BCM, BSI or related modules of the vehicle since we carried out the original job, the warranty is void on the affected work. This includes attempted reprogramming, unauthorised key adding, immobiliser bypass attempts and module replacements by anyone other than Key Crafters.

Wear and tear beyond normal use

Commercial, fleet, taxi, hire and high-use applications (more than approximately 5 vehicle starts per day on average) may experience accelerated wear on remote buttons and key blades. Wear consistent with that level of use is not covered. We can quote refurbishment work at our standard rates.

Acts beyond our control

The warranty does not cover fire, flood, theft, vandalism, road traffic accident damage, manufacturer recalls of the vehicle or its software, or any event outside the reasonable control of Key Crafters.

6. How to make a warranty claim

1. Call us first on 01388 345336 or send a WhatsApp to the same number describing the issue. Many problems can be diagnosed remotely and saved a journey.
2. Have the original invoice or job date ready, along with the vehicle's make, model, year and registration.
3. If we agree the issue is a warranty matter and you are within 5 miles of the original install address, we will book a free warranty call-out at the earliest mutually convenient time.
4. If you are outside the 5-mile area, we will quote the applicable travel surcharge (see section 4) before we travel. Surcharges must be agreed in writing (text or WhatsApp is fine) before we set off.
5. On attendance, we will diagnose, repair or replace as required. If the fault is found not to be covered, we will explain why and quote any chargeable work for your approval before proceeding.

7. Your statutory rights

This warranty is in addition to your statutory rights under the Consumer Rights Act 2015 and does not affect them. Nothing in this document limits or excludes any liability for death or personal injury caused by negligence, fraud or any other liability that cannot be limited or excluded by law.

Key Crafters Limited is registered in England. For any concerns about a job, please contact us first using the details below so we have the chance to put things right.